UPDATE MAY 24th. Our stay at home order has been extended until June 12th.
CANCELLATION POLICY UPDATE: EFFECTIVE MAY 1st. 2020
Due to the closure of our winery, distillery, brewery, and restaurant partners through May 30th, all tours in May have been proactively suspended out of concern for the health and safety of our guests. For those guests who are booked on a May tour, Grape and Grain Tours is offering a complimentary rescheduling to a later date this year or next, even if your tour date is within our normal non-refundable 30 day cancellation period. We are also giving you the option to receive a voucher, for full price of what you paid, to be used towards another tour or something comparable at another time next year or beyond. These vouchers will not expire. Those guests who have rescheduled or have taken the voucher will be sent a complimentary bottle of wine from one of our partners and a Grape and Grape Tours wine tumbler as our way of saying thank you for your support and understanding as we navigate through these unprecedented times. We only abide by the state of Michigan Covid-19 guidelines.
Please contact us at firstname.lastname@example.org for personalized support.
CANCELLATION POLICY UPDATE EFFECTIVE APRIL 23, 2020- no longer in effect.
Due to closures of our winery, distillery, brewery, and restaurant partners, all tours from March 22 – April 30, 2020 were proactively canceled out of concerns of the health and safety of our guests. Guests were issued full refunds during this time. For all tours beyond April 30, 2020, we’re offering a complimentary rescheduling to a later date this year or next, or the option of a tour voucher that will not expire, even if your tour date is within the non-refundable 30-day cancelation period.
To all guests who wish to cancel tours, beyond May 30th, due to changes related to COVID-19, we encourage you to please accept a voucher to come enjoy a tour at a safer and healthier time. Your purchase with Grape and Grain Tours not only supports our local mom-and-pop shop and our drivers, it also supports the local community as a piece of your experience benefits every partner and location we visit. We have always been proud to be a part of the growth of the Southwest Michigan community but its viability after this pandemic needs your support. Thank you for your help, patience, and understanding as we navigate these unprecedented times. Please contact us at email@example.com for personalized suppor.
OUR CANCELLATION POLICY:
NO REFUNDS, DATE TRANSFERS, OR CREDITS WILL BE GIVEN FOR ANY REASON WITHIN 30 DAYS OF YOUR SCHEDULED TOUR.
Up until 30 days before your tour date, you may request a refund. Refunds will be processed in 10-12 days of your initial call or email. DUE TO COVID-19, REFUNDS ARE TAKING UP TO 4 WEEKS TO PROCESS. A 5% admin fee will be deducted from the original price that was paid. To receive a refund, please call us at (269) 231- 0365 or email firstname.lastname@example.org and include the following information: (this refund policy only applies to tours that are 30 days prior). Grape and Grain Tours reserves the right to amend this cancellation policy at any time.
Entered into this agreement is Grape and Grain Tours and guest.
You cannot bring alcohol or consume alcohol on the bus.
There is no smoking on the bus.
If you damage any equipment on the bus you are responsible for replacing it.
If you become drunk and disorderly or too intoxicated to finish the tour, the tour guide as the right to end your tour immediately. No refund will be given.
There will be no fighting, disorderly conduct, abusive language, or inappropriate music on the bus.
Grape and Grain Tours will not be responsible for any personal items or purchases left on the bus.
Payment is due in full at time of booking.
Grape and Grain Tours accepts Visa, MasterCard, American Express and Discover. Your Credit Card will be charged for the full payment amount at the time you make your reservation.
Your reservation will not be considered confirmed until you have received confirmation from Grape & Grain Tours via e-mail or telephone.
If you have any questions or uncertainties, please call or email us for verification.